If you are reading this, the chances are you are already doing an incredible job. You care about your people AND your business. You want to find ways to make work work for everyone, with ease.
My corporate philosophy is to co-create interventions with my clients, leading to truly catered content that has a measurable impact. I love strategically designing and facilitating curricula that promote sustained stakeholder joy and profitability.
My typical entry points are communication, personal branding and customer service. I moderate strategic meetings or events, lead workshops and run seminar series. I address what is no longer working and identify actionable alternatives based on organisational psychology, a profound knowledge of hospitality management, emotional intelligence and concepts from applied kinesiology. The approach is playful, deep and authentic, piquing participant curiosity and motivation.
Excellent communication goes beyond knowing when to say what. Only 7% of all communication is transmitted through our choice of words. The rest is made up of our tone of voice and non-verbal behaviour.
My communication training is personalised to your area and focus of choice, from giving and receiving feedback, interviewing, cross-cultural communication, to sales communication and public speaking. The result is a confident, positive team that feels appreciated and ready to tackle larger challenges.
True leadership development comes from the development of the whole person. My expertise is to identify and celebrate people's inherent brilliance. This helps them discover their unique contribution and how to position themselves to embody and exemplify the style of leadership your business needs. Our interventions align individual and company missions, strengthen powerful personal brands and nourish emotional intelligence in interpersonal communication.
My curriculum nurtures co-creative inclusive leadership and a culture of positive feedback. The effect is a striving team held by rooted individuals. This line of work is frequently booked in the context of Millenial talent management or female leadership development.
Authentic customer service requires real people with real smiles who care about what they do. Using employee feedback and mystery shopping we find the stressors and infrastructural stagnancies within your operation. What is the source of dissatisfaction? What needs to happen in order for your people to shine?
We deduct circumstances and practices that allow this to happen consistently. I tailor training curricula including impression management, image consulting, non-verbal communication and emotional intelligence. The operational shifts help nurture intrinsic employee joy, naturally radiating to the customers' experience.